Refund & Return Policy

The explanations and information provided in this policy are for general guidance on how Sassy Crown Co. handles returns, exchanges, custom orders, and store credit. This policy outlines the terms between our business and our customers regarding what is eligible for return and what is considered final sale. Because many of our products are custom-made, some items may not qualify for returns or cancellations. If you have questions, we encourage you to contact us prior to placing your order.

At Sassy Crown Co., we want every customer to love their purchase. While we do accept returns on eligible merchandise, some products include optional customizations, which affect whether an item can be returned. Please review the details below before submitting a return request.

Yes — we do accept returns on eligible merchandise.
All approved returns will receive store credit only, which can be used toward a future purchase or an exchange.

We do not provide cash refunds.

Stock crowns (items without added customization) may be eligible for return if:

• They are unworn and unused

• Returned in their original condition

• Returned within 7 days of delivery

Eligible stock returns will receive store credit only.

Some items offer optional customization, such as:

• Added color accents

• Seasonal accent colors

• Personalized features

Any item that includes added customizations is final sale and cannot be returned or canceled.
 
Sashes
Sashes are made to order and are not eligible for returns or cancellations.

Seasonal & Limited-Edition Crowns
Seasonal crowns — including Christmas, Patriotic, Valentine’s, Halloween, and other limited-edition designs — are final sale.
We do not accept returns or cancellations on seasonal crowns.

If you would like a different item, crown style, size, or color, eligible items may be returned for store credit, which can then be used toward an exchange.

Return shipping is the responsibility of the customer unless the item arrived incorrect or damaged.

If you’re unsure whether your item qualifies for return, please reach out to us before mailing anything back: customerservice@sassycrownco.com

We’re always happy to help!